Technical support

Easy and quick eSIGN assistance via the TeamViewer app

Technical issues too hard for you? You need support?
Or maybe you don’t want to waste time and would prefer someone else to do everything for you?

We can provide any of our clients with comprehensive technical support. Not only will we explain the most complex issues but we will lead you step by step through the configuration of individual services.

Thanks to modern software, we can easily connect to your computer.
Then, working step by step, we will carry out full configuration of services related to the qualified electronic signature. And all of that can be carried out completely remotely, via the TeamViewer app. Where to get it and how to use it?

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What can we do for you as part of the technical support?

Our experts will help you with such issues as:

	installing software on a new computer (if so requested, we will get connected and do it for you);
	e-signature configuration within the Płatnik software;
	Internet browser configuration with respect to electronic auctions;
	troubleshooting related to, for instance, lack of parent keys, certificates, or 3PKCS drivers;
	assistance with the PIN and PUK (changing the PIN, recovering the PUK);
	assistance sending VAT returns to the Revenue Office (e.g. via e-Deklaracje, e-mikrofirma and fillUp software);